Overview
This policy outlines the procedures and guidelines for scheduling, attending, and managing office visits at our primary care practice. It ensures a smooth and efficient experience for all patients.
- Appointments can be scheduled by phone, through our patient portal, or in person.
- Patients are encouraged to schedule routine visits at least two weeks in advance.
- A limited number of same-day appointments are available for urgent needs. Call early in the day to secure a slot.
- Patients should arrive 15 minutes before their scheduled appointment time to complete the check-in procedure or if they have any changes to their insurance and/or contact info.
- Bring a valid photo ID, insurance card, and any relevant medical records.
- New patients should complete the registration forms available on the patient portal at least 48 hours before arrival.
- Patients are expected to treat staff and other patients with respect. We strive to provide a safe and inclusive space for all of visitors and staff.
- We will not tolerate rude or aggressive behavior towards others in our clinic. Doing so will result in immediate dismissal from our practice.
- Mobile phones should be silenced during the visit.
- Bring a list of current medications and any questions or concerns to discuss with the provider.
- Appointments should be cancelled at least 24 hours in advance.
- Repeated cancellations or no-shows may result in a $50 non refundable deposit that must be paid prior to scheduling an appointment and limited future appointment availability.
- Patients needing to reschedule should contact the office as soon as possible to arrange a new appointment time.
- Patients will receive instructions for any required follow-up care or additional appointments.
- Test results and any follow-up communications will be shared through the patient portal or by phone within one week after the visit.
- For medical emergencies, patients should call 911 or go to the nearest emergency room. Our office can provide follow-up care after the emergency has been addressed.
For scheduling, rescheduling, or any questions related to office visits, please contact our office at 404.228.2648 or through the patient portal.
This policy is effective as of 01/01/2024 and is subject to periodic review and updates.
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